Terms & Conditions

About these terms

In these terms, Tarko, we, and us mean Tarko, and Client or you means the individual or organisation engaging our services. An engagement means a defined body of work agreed in writing between us.

These terms apply alongside any written agreement, proposal, or statement of work signed for a specific engagement. If a signed agreement and these terms conflict, the signed agreement takes precedence for that engagement only.

Services

Tarko provides marketing and brand consulting services, which may include any of the following:

• Brand strategy, including positioning, audience definition, naming, and messaging
• Marketing consulting, including go-to-market planning, channel selection, and budget allocation
• Content and campaign direction, including editorial planning, creative briefs, and production oversight
• Digital growth work, including website structure, search visibility, paid media oversight, and analytics

The specific services included in your engagement are those set out in your written agreement. Services not listed there are not included, and any addition is treated as a change to scope under clause 03.

Engagement and scope

Every engagement begins with a consultation at no cost and with no obligation on either side. Following that consultation, we set out in writing the deliverables, milestones, fees, currency, timelines, and any assumptions the work depends on. No work begins until that scope is agreed in writing.

Work is delivered in defined milestones. Each milestone has a stated deliverable and a stated fee. Milestones are completed, revised as reasonably needed, and submitted to you for approval in sequence.

Changes to scope

If you request work that falls outside the agreed scope, we will tell you before carrying it out and provide the additional milestone, deliverable, and fee in writing. Out-of-scope work is never performed or invoiced without your written agreement first.

Fees and payment

No upfront payment is taken for undelivered work. There is no deposit and no retainer for work not yet performed. An invoice is issued only after a milestone has been completed, revised as reasonably needed, and approved by you.

If work was carried out but the milestone was not reached, it is not charged.

Currency and processors

All fees are quoted and payable in Canadian dollars (CAD) unless your written agreement states otherwise. Payments are processed through Stripe and PayPal. Any processor, currency conversion, or banking fees charged by your own provider are your responsibility.

Invoice terms

Invoices are due within the period stated on the invoice. Where no period is stated, invoices are due within 14 days of issue. Applicable taxes are added where required by law and shown separately.

If an invoice remains unpaid past its due date, we may pause work on the engagement until it is settled. We will notify you in writing before pausing.

Refunds

Because invoices are issued only after a milestone is delivered and approved, situations requiring a refund are rare. Where they arise, the following applies:

• If an engagement cannot be completed for any reason, you receive a pro rata refund for any milestone that has been paid but not delivered
• Milestones that were delivered and approved before the engagement ended are not refundable
• Work carried out toward a milestone that was never reached and never invoiced is not charged, and no refund arises because no payment was taken

Refund requests should be sent in writing to info@tarko.ca. Approved refunds are returned through the original payment method within 10 business days of agreement.

Revisions

Reasonable revisions required to bring a milestone to the agreed outcome are included in the fee for that milestone. Revisions are not treated as additional billable work and are not used as an upsell.

A revision is reasonable where it addresses the deliverable as scoped. Requests that change the agreed direction, add deliverables, or repeat a cycle already signed off are changes to scope and are handled under clause 03.

Client responsibilities

To deliver on time we rely on you to:

• Provide accurate information about your business, market, and objectives
• Supply materials, access, and approvals we have reasonably requested
• Nominate a single point of contact authorised to approve milestones
• Provide feedback and milestone decisions within the timeframes agreed in your written agreement
• Ensure any content, data, or assets you supply are lawful and that you hold the rights to use them

You are responsible for the accuracy of information you provide and for the final decision to publish or act on our recommendations.

Timelines and delays

Timelines set out in your written agreement are estimates based on the assumptions recorded there, including agreed response times from your side.

Where a delay is caused by outstanding materials, approvals, or feedback, timelines are extended by the length of that delay. We will tell you in writing when this happens. Neither party is liable for delays caused by events outside its reasonable control.

Confidentiality

Each party may receive confidential information from the other, including business plans, financial information, customer data, and strategy documents. Both parties agree to keep that information confidential, use it only for the purpose of the engagement, and not disclose it to third parties without consent, except where disclosure is required by law.

This obligation continues after the engagement ends. It does not apply to information that is already public, was already known without a duty of confidence, or is independently developed without reference to the disclosed information.

Intellectual property

You retain all rights in the materials, trade marks, and content you supply to us.

Ownership of final deliverables created for you under an engagement transfers to you once the milestone containing them has been paid in full. Until then, those deliverables remain our property and are provided for review only.

We retain ownership of our own methods, frameworks, templates, and general know-how, including anything developed before or outside your engagement. Nothing in these terms transfers those to you, though you receive an unrestricted right to use them as embedded in your delivered work.

Portfolio use

We may reference the engagement and display non-confidential final deliverables in our portfolio and marketing materials. If you would prefer we did not, tell us in writing and we will not.

Third parties

Engagements may involve third-party platforms, vendors, or contractors, including advertising platforms, hosting providers, analytics tools, designers, and media buyers. Where these are engaged in your name, their own terms and fees apply directly to you and are separate from our fees.

We are not responsible for the availability, pricing, policies, or performance of third-party platforms and services, though we will work in good faith to manage the relationship where we have agreed to oversee it.

Privacy

We collect only the personal information needed to respond to enquiries, deliver the engagement, and meet our legal and accounting obligations. That typically means your name, business name, email address, phone number, and the details you choose to share about your business.

We do not sell personal information and do not share it with third parties except where necessary to deliver the engagement, such as with payment processors, or where required by law. Payment details are handled entirely by Stripe and PayPal and are never stored by us.

We handle personal information in accordance with applicable Canadian privacy legislation. You may request access to, correction of, or deletion of the personal information we hold about you by writing to info@tarko.ca, subject to any records we are legally required to retain.

We will never ask you to send photographs of identification documents or payment cards. If you receive such a request claiming to be from Tarko, do not respond to it and contact us directly.

Warranties and results

We provide our services with reasonable skill and care, in line with professional standards for marketing and brand consulting.

Marketing outcomes depend on factors outside our control, including market conditions, competitor activity, your pricing and operations, platform algorithm changes, and your own execution of our recommendations. We therefore do not guarantee specific revenue, ranking, traffic, conversion, or other commercial results, and any projections we provide are estimates rather than promises.

Limitation of liability

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with an engagement is limited to the total fees paid by you to Tarko for that engagement.

Neither party is liable for indirect, incidental, special, or consequential loss, including loss of profit, revenue, data, or business opportunity, however arising.

Nothing in these terms limits liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence.

Termination

Either party may end an engagement by giving 14 days' written notice.

On termination, milestones completed and approved before the termination date remain payable. Milestones that were paid but not delivered are refunded pro rata under clause 05. Work carried out toward an unreached milestone is not charged.

We may suspend or end an engagement immediately where an invoice remains unpaid after written notice, where you ask us to do something unlawful or misleading, or where conduct toward our people is abusive.

Disputes and chargebacks

If you are unhappy with any part of the work or an invoice, contact us in writing at info@tarko.ca before initiating a chargeback or payment dispute. We will respond within five business days and work in good faith to resolve it, including by revising the deliverable or applying a pro rata refund where warranted under clause 05.

Both parties agree to attempt to resolve any dispute through direct discussion first, and thereafter through mediation in British Columbia, before commencing legal proceedings.

Governing law

These terms and any engagement are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in that province. The parties submit to the exclusive jurisdiction of the courts of British Columbia.

If any provision of these terms is found to be unenforceable, the remaining provisions continue in full effect.

Changes to these terms

We may update these terms from time to time. The version published on this page at the date your engagement is agreed applies to that engagement. Changes are not applied retroactively to an engagement already underway without your written agreement.

Contact

Questions about these terms, an invoice, or an engagement should be sent in writing to:

Tarko
23697 Fern Cres, Maple Ridge, BC V4R 0J4, Canada
Email: info@tarko.ca
Phone: 437 600 9980